Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Data Protection
We protect your personal information in accordance with Australian Privacy Principles and offer secure gaming with minimal data collection.
No Selling
We never sell, rent, or share your personal information with third parties for marketing purposes.
Australian Privacy Compliant
We comply with the Australian Privacy Act and other applicable data protection regulations.
Your Rights
You have the right to access, correct, or delete your personal information under Australian privacy law.
This Policy in Plain English
Legal documents can be a slog, so here's the short version: we collect what we need to run your account and meet our licensing obligations (name, contact details, payment info, gameplay history), we use it to keep the platform running and secure, and we don't sell it to advertisers. You can ask what we hold on you, ask us to correct it, or ask us to delete it, at any time — the full detail on how sits in the sections below.
If anything in the detailed sections is unclear, our support team can walk you through it in plain language too — reach out via the contact page any time.
Information We Collect
Personal Information
When you register an account with us, we collect:
- Full name and date of birth
- Email address and phone number
- Home address and postal code
- Government-issued identification
- Payment method information
Automatic Information
When you use our services, we automatically collect:
- IP address and device information
- Browser type and operating system
- Gaming activity and transaction history
- Website usage and navigation patterns
- Cookies and similar technologies
How We Use Your Information
Service Provision
We use your information to:
- Create and manage your account
- Process deposits and withdrawals
- Verify your identity and age
- Provide customer support
- Enable gameplay and track winnings
Legal and Security
- Comply with legal and regulatory requirements
- Prevent fraud and money laundering
- Detect and prevent unauthorized access
- Maintain responsible gaming measures
Communication
- Send account notifications and updates
- Provide promotional offers (with consent)
- Share important service announcements
Data Security
Security Measures
We protect your information using:
- Anonymous gaming accounts with no identity verification
- Secure servers with regular security updates
- Multi-factor authentication options
- Regular security audits and penetration testing
- Strict employee access controls
Your Responsibility
Help us keep your account secure by:
- Using strong, unique passwords
- Keeping login credentials confidential
- Logging out of shared devices
- Reporting suspicious activity immediately
Your Privacy Rights
Under GDPR and Similar Laws, You Have the Right to:
Access
Request a copy of your personal information we hold.
Correction
Update or correct inaccurate personal information.
Deletion
Request deletion of your personal information (subject to legal requirements).
Portability
Receive your data in a commonly used format.
Restriction
Limit how we process your information.
Objection
Object to certain types of processing.
To exercise these rights, contact our Data Protection Officer at [email protected]
Data Retention
How Long We Keep Your Information
- Account Information: For the duration of your account plus 7 years (regulatory requirement)
- Transaction Records: 7 years from the date of transaction
- Marketing Preferences: Until you withdraw consent
- Website Analytics: Up to 26 months
- Customer Support Records: 3 years from last contact
We may retain information longer if required by law or for legitimate business purposes.
International Data Transfers
Your information may be processed in countries other than your own. We ensure adequate protection through:
- Australian Government Office of the Privacy Commissioner decisions
- Standard contractual clauses
- Certification schemes
- Codes of conduct
Policy Updates
We may update this privacy policy from time to time. When we make changes, we will:
- Update the "last modified" date
- Notify you via email for significant changes
- Post the updated policy on our website
- Obtain your consent where required by law
Contact Information
General Inquiries
Phone: +61 1800 RIPPER (+61 1800 747 737)
Available 24/7
Postal Address
123 Casino Boulevard, Darwin, NT 0800, Australia
Ripper Casino Australia